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Return Policy

The West Homewood Company has several products for sale online. We have a selection of t-shirts and hats available at the market located at the info booth. The following return policy pertains to all products whether purchased online or at the booth.

Return Policy:

Thank you for shopping with us! We value your satisfaction and want to ensure that you have a pleasant experience with our products. Please review our return policy below.

  1. Defective Products:
    If you receive a product with a manufacturer's defect, we apologize for any inconvenience caused. In such cases, we will gladly accept returns and ship you a replacement product. Please follow the steps below for returning a defective product:

    • Contact our customer support within 30 days of receiving the defective item only available via email at info@westhomewood.com

    • Provide detailed information about the defect and any relevant supporting documentation or images.

    • Our customer support team will guide you through the return process and provide you with a return authorization if necessary.

    • Once the defective product is received by us, we will promptly ship a replacement product to you at no additional cost.

  2. Non-Defective Products:
    We do not accept returns for non-defective products in the following case

    • Choosing the wrong size: Please carefully review our size charts and product descriptions before making a purchase to ensure you select the correct size. If you are uncertain about sizing, our customer support team is available to assist you with any questions you may have prior to making a purchase.

    • Personal preferences or dissatisfaction: Our return policy does not cover returns based on personal preferences, such as color, style, or any other subjective factors. We encourage you to make an informed decision before placing an order.

  3. Please note the following general conditions for all returns:

    • The returned product must be in its original condition.

    • Returns must be initiated within 30 days of the purchase date.

    • Customers are responsible for any return shipping costs, except in the case of a defective product.

 

We strive to process returns and exchanges in a timely manner. However, please allow sufficient time for us to receive, inspect, and process your return.

If you have any further questions or need assistance, please contact our customer support team. We are here to help! Contact us at info@westhomewood.com

Please keep in mind that this return policy is subject to change without prior notice.

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